Everything for your holiday with us
Check in on your day of arrival is 3pm – we ask you to check out by 11am. Late arrivals and early departures will incur a € 22 surcharge.
Wi-Fi is available for free in the hotel lobby. You can pay by EC-Card (cash card) or in cash; credit card payments will incur a fee of 3%.
Raiffeisenbank Bad Hofgastein, BLZ 35026, account number11031, BIC: RVSAAT2S, IBAN: AT 17 35 026 000000 110 31
In the event that you need to cancel a confirmed booking the following cancellation fees will be charged:
- up to 1 month before scheduled arrival: 0%
- up to 15 days before scheduled arrival: 50% of the agreed price for the booked stay
- less than 14 days before scheduled arrival: 80% of the agreed price for the booked stay
If you cancel your booking later, do not travel, arrive late or leave early, we will charge the entire cost of the booked stay.
You’ve booked and are looking forward to your holiday. But unfortunately, a lot can happen before your arrival and even during your holiday! We recommend arranging cancellation insurance to prevent any cancellation fees.